About Concrete Hero
Our mantra, “redefining the concrete industry” is the phrase that guides all areas of our business. The story of Concrete Hero began with hard work and a dream to be a community-loved contractor. We aimed to reinvent how customers experience contractor services, by offering a level of customer service and professionalism that was lacking in our industry.
Our customer service philosophy can be explained in one word: RESPECT. We are committed to respecting our customers’ time and property. Our respect philosophy has allowed us to maintain an A+ Better Business Bureau rating and win the Angie’s List Super Service Award. This is what respect means to us:
Respecting Your Time:
We understand our customers are busy and we want to make sure their time is never wasted. Arriving on time for all appointments, a 24-hour callback policy and keeping customers aware of project progress are some of the ways we do this.
Respecting Your Property:
Nothing is worse than having to clean and make repairs after a contractor leaves. You are hiring us to improve your home, not leave it dirty and damaged. We do everything we can to make your property look as if our crew were never there.
What to Expect When Working With Concrete Hero
Education & Honesty
We don’t aim to sell but educate our customers on helping them select the best concrete repair solution. If our services our not the most appropriate remedy we let you know and recommend other options even if it’s a service we don’t provide! We also try our best to understand the cause of a problem so that action could be taken to avoid it from happening again.
Proven & Cost Effective Solutions
We only offer concrete solutions that have been tested and proven to last and offer the greatest value to our customers. Before offering a new service to our customers we spend years researching the best materials and processes to insure it's best solution available. We spent three years testing and researching the best leveling and coatings materials.
Clear & Upfront Prices
Total transparency is how we approach every project. We dont like surprises and dont expect our customers to like them either. There are never hidden fees or unknown charges that pop-up. We always offer a clear and detailed scope of work with specific prices following our site inspection.
Professional & Freindly Technicians
Our technicians are the true heroes that make our business possible. All technicians are given in-dept on going training. They are experts at what they do and we only hire people who love what they do. We respect our staff and in-turn they respect our customers.
We stand behind our work by offering the best warranties in the industry for our concrete leveling and coatings services. If an issue were to arise, we will gladly return to correct it.
Clear and Easy Communication
Have Questions? We have answers. Concerns? Let's talk. We make a point to establish a clear and easy channel of communication with our customers in order to make working with us as easy and stress free as possible.
Why Repair and Protect Concrete?
Concrete is amazing stuff but it doesn’t last forever, especially if its not maintained. For many, when they see sunken, cracked and worn concrete the first instinct is to replace it. At Concrete Hero, we feel that’s not always the best solution for a few reasons.
Save Time & Headaches: Replacing concrete is a major construction project that involves permits, heavy equipment, possible damage to surrounding landscape and buildings and multiple days to complete.
Save Money: Concrete leveling, repairing and sealing concrete reduces the chance of needing to replace it. With the average driveway replacement being around $6,000-$8000, A small investment in our services prevents the need for costly work in the future.
Save the Environment: Many don’t realize this but the concrete industry is one of the largest producers of carbon dioxide gases creating up to 5% of worldwide man-made emissions of this gas. You can help save the environment by saving your concrete.